Telehealth consultations with Australian-registered doctors

It’s important that you advise us of any changes to your health status or current medications as soon as possible. This is to ensure that your current treatment plan is appropriate for you. You can do this by logging into our patient portal and updating your information

We don’t guarantee prescriptions as it’s up to the online doctor to recommend the best treatment. If we consider a prescription is the best treatment, we will provide one via SMS for your convenience.

When providing online prescriptions we must comply with Australian legislation. We are unable to prescribe Schedule 8 medicines Schedule 4D medicines via a telehealth consultation. 

Yes, if we feel you will benefit from seeing a specialist for your health condition, we can provide a referral for you. This will be emailed to you after your consultation.

Yes, you can request this any time. Simply choose this as the service you want at the time of your booking.

If you cancel your appointment and provide less than 24 hours’ notice, your appointment cost is not refundable.

If you wish to reschedule appointments and notify the clinic on the same day of your scheduled appointment, we are unable to provide a refund. 

Yes. You must pay for your appointment for your booking to be confirmed. Payment is purely for a consultation.

The cost of an online appointment with Aloha Telehealth varies depending upon the type of request you have. All costs are provided upfront before you book your appointment so there are no hidden surprises.

We are available 7 days a week from 6am until midnight.

We guarantee same-day appointments, but you may be able to get an appointment in as little as 15 minutes.

Appointments can be made via the patient portal. Our patient portal is a secure, platform, linked to your profile and gives you access to various functions such as appointments, orders and payments.