You must be within Australia and be 18 years old or over to use the Aloha Telehealth Service. If you are under the age of 18, you can only access and use the service in the presence and with the consent of a parent or guardian. If you have an underage child who you are the parent/guardian of, who needs to speak to a doctor, you can add them to your account by visiting your Profile when you are logged in. Click on Family Profile to add or edit your dependent’s details. Our doctors cannot offer a consultation for your child if you request the consult under your name.

Aloha Telehealth was discovered by husband and wife in 2024 with extensive experience. Our shared passion to provide affordable and accessible healthcare led us to create a platform that brings expert medical care directly to your home in minutes without any corporate involvement. We worked with number of clinics and have seen different models of care. We thus established Aloha Telehealth because we wanted to provide a medical service for patients who genuinely need help with their health challenges and unable to access face to face GP clinics. We wanted to ensure that our service is accessible to everyone. We are proud to say that our onsultation costs are extremely competitive and lower than any private practice for a standard consultation. We are dedicated to ethical medical practices that work for the best interest of our patients. At Aloha Telehealth our number one priority is to help our patient by providing patient centred care. With a commitment to personalised and compassionate service, we strive to make quality healthcare accessible and convenient for everyone. You can trust us to be your health partners.

Every Aloha Telehealth doctor is an AHPRA-registered and fully-insured doctor based in Australia. Every doctor must adhere to the highest clinical standards.

Aloha Telehealth upholds the highest standards of healthcare. Online Prescriptions will only be issued if deemed suitable by our doctors. There are various reasons why you may be declined access for a prescription, such as your responses to our digital medical consultation, your medical history and more. If you would like to speak to a doctor about your condition, you can request a Telehealth Consultation and a doctor will decide if a prescription is safe to provide.

Yes. You can request a female or male doctor. However Please note that we will always try to accomodate this request however at times it is subject to availability and is not guaranteed.

You aren’t required to provide a Medicare number for our consultation service. However, if you wish to receive an e-script you will need to provide a Medicare number. The Australian Government rules regarding Telehealth requires the collection of either a valid Medicare or IHI number.

An IHI (Individual Healthcare Identifier) is a number that identifies you for health care purposes in Australia. If you have a Medicare card, are registered for Medicare, or have a DVA card, you will already have an IHI. If you’re a visitor to Australia and you don’t have an IHI, you can apply for one with Services Australia here.

Benefits of an IHI

Having an IHI improves the security and efficiency of managing personal health information, allows for better communication between healthcare providers, and enables access to eScripts.

At Aloha Telehealth we offer the most affordable fees for medical services that is cheaper than out-of-pocket expense on Medicare-funded services as well as any other Telehealth clinic.

The Australian Government does not permit Medicare rebates for any Telehealth provider where a face-to-face consultation has not previously occurred in the last 12 months.

If you have been prescribed medication you will receive an eScript that can be brought to any pharmacy of your choice.

If you would like to have your medication delivered to you, Aloha Telehealth has partnered with pharmacies to assist with deliveries.

Once your prescription is approved, a QR code will be sent to your mobile phone or email that you can take to any pharmacy for dispensing of your medication. If you requested delivery, the medication will be delivered to your door in the time frame notified when ordering your medication.

The provision of any prescriptions are at the discretion of the doctor who what determines the best course of action. Doctors are unable to prescribe schedule 8 medicines and schedule 4D medicines via a telehealth consultation. Examples of s8 and s4d medicines include but not exclusively:

•   Schedule 8: alprazolam, buprenorphine, dexamphetamine, fentanyl, hydromorphone, lis-dexamphetamine, methadone, methylphenidate, morphine, oxycodone, tapentadol, and pethidine

•   Schedule 4D: benzodiazepines (clonazepam, diazepam, oxazepam, temazepam, etc), phentermine, pregabalin, testosterone, modafinil, zolpidem, zopiclone

Our online Medical Certificates can only be issued for the day that it is requested. Our doctors cannot backdate the date that the certificate is issued.

However, the doctor may consider providing a certificate to cover a specified time period that you have been unwell for, via a Telehealth Consultation. 

Medical certificates can take up to 3 hours to be issued and are sent to your nominated email address. If you don’t receive it by this time, please contact our Support team.

Unfortunately, we are unable to provide any additional information to the medical certificate than what is currently provided.

Yes, a doctor can issue you with a Medical Certificate when clinically appropriate. These Medical Certificates are predominately used for workplace or university personal leave. The certificate will be sent to you as an email.

The majority of certificates and letters are delivered within the same day. However it can sometimes take upto 3hours to show up at your end.

Yes, they are legal in Australia. They hold legal validity when issued by a registered Australian doctor or nurse through a legitimate platform like ours, which strictly adheres to government and medical authority regulations. The popularity of online doctor’s note or certificate services is steadily rising in Australia due to their convenience and affordability.

Our online Medical Certificates can only be issued for the day that it is requested. Our doctors cannot backdate the date that the certificate is issued.

Aloha Telehealth  Doctors cannot provide medical clearance certificates for any reason

Yes, a doctor can issue you with a Medical Certificate when clinically appropriate. These Medical Certificates are predominately used for workplace or university personal leave. The certificate will be sent to you as an email.

The majority of certificates and letters are delivered within the same day. However it can sometimes take upto 3hours to show up at your end.

Yes, they are legal in Australia. They hold legal validity when issued by a registered Australian doctor or nurse through a legitimate platform like ours, which strictly adheres to government and medical authority regulations. The popularity of online doctor’s note or certificate services is steadily rising in Australia due to their convenience and affordability.

Our online Medical Certificates can only be issued for the day that it is requested. Our doctors cannot backdate the date that the certificate is issued.

However, the doctor may consider providing a certificate to cover a specified time period that you have been unwell for, via a Telehealth Consultation.

Aloha Telehealth  Doctors cannot provide medical clearance certificates for any reason

Yes, a doctor can issue you with a Medical Certificate when clinically appropriate. These Medical Certificates are predominately used for workplace or university personal leave. The certificate will be sent to you as an email.

The majority of certificates and letters are delivered within the same day. However it can sometimes take upto 3hours to show up at your end.

Yes, they are legal in Australia. They hold legal validity when issued by a registered Australian doctor or nurse through a legitimate platform like ours, which strictly adheres to government and medical authority regulations. The popularity of online doctor’s note or certificate services is steadily rising in Australia due to their convenience and affordability.

Our online Medical Certificates can only be issued for the day that it is requested. Our doctors cannot backdate the date that the certificate is issued.

Aloha Telehealth  Doctors cannot provide medical clearance certificates for any reason

Yes, a doctor can issue you with a Medical Certificate when clinically appropriate. These Medical Certificates are predominately used for workplace or university personal leave. The certificate will be sent to you as an email.

The majority of certificates and letters are delivered within the same day. However it can sometimes take upto 3hours to show up at your end.

Yes, they are legal in Australia. They hold legal validity when issued by a registered Australian doctor or nurse through a legitimate platform like ours, which strictly adheres to government and medical authority regulations. The popularity of online doctor’s note or certificate services is steadily rising in Australia due to their convenience and affordability.

Our online Medical Certificates can only be issued for the day that it is requested. Our doctors cannot backdate the date that the certificate is issued.

Aloha Telehealth  Doctors cannot provide medical clearance certificates for any reason

Yes, a doctor can issue you with a Medical Certificate when clinically appropriate. These Medical Certificates are predominately used for workplace or university personal leave. The certificate will be sent to you as an email.

The majority of certificates and letters are delivered within the same day. However it can sometimes take upto 3hours to show up at your end.

Yes, they are legal in Australia. They hold legal validity when issued by a registered Australian doctor or nurse through a legitimate platform like ours, which strictly adheres to government and medical authority regulations. The popularity of online doctor’s note or certificate services is steadily rising in Australia due to their convenience and affordability.

Our online Medical Certificates can only be issued for the day that it is requested. Our doctors cannot backdate the date that the certificate is issued.

Aloha Telehealth  Doctors cannot provide medical clearance certificates for any reason

Yes! In Australia, you can get an online script through a telehealth consultation without visiting a doctor in person. For common health issues, you can request a prescription online without seeing a doctor in person or at the clinic. With Aloha Telehealth, simply request a script, and an AHPRA-registered medical practitioner can assess your request and issue an instant script if suitable. To be eligible to receive an ePrescription token, your details must be correct in your Instant Consult profile and you must have a valid IHI Number with the Department of Human Services. Your IHI Number is automatically generated from your Medicare details. If you do not have a Medicare card, you can obtain your IHI Number through your MyGov account or by visiting: https://servicesaustralia.gov.au/how-to-get-individual-healthcare-identifier

Once you’ve completed your consult with the AHPRA-registered doctor, and they’ve determined it’s suitable, you’ll get your prescription sent  to your phone via SMS. 

‍Once you receive your online script, you can get your medicine from  your local pharmacy. It’s that simple!

Yes, you can request to renew your repeat prescription after an online consultation with our medical practitioner. The decision to renew Prescriptions online is made at the discretion of the medical practitioner, tailored to your specific condition and needs.

The decision to prescribe medication depends on the consulting health practitioner’s assessment of your condition. While many medications can be prescribed online, some, such as sedatives or certain S8-classified medicines, may not be issued. 

Prescriptions are issued at the discretion of the medical practitioner, who determines the best course of action. GPs and Nurse Practitioners are unable to prescribe schedule 8 medicines and schedule 4D medicines via a telehealth consultation. Schedule 8 and Schedule 4D medicines include, but are not limited to: 

Schedule S8: Alprazolam, Buprenorphine, Dexamphetamine, Fentanyl, Hydromorphone, Lis-dexamphetamine, Methadone, Methylphenidate, Morphine, Oxycodone, Tapentadol, and Pethidine. 

If our medical practitioner agrees to issue the instant script online, you should receive it via SMS or email within 15 minutes. In case you haven’t received it, you can contact our support team info@alohatelehealth.com.au  or call 0406173237 and raise a query. We will get back to you at the earliest and ensure your prescription is sent to you. 

Yes, you can use scripts online in NSW, QLD, VIC, SA, ACT, WA, NT and across most of the pharmacies in all Australian states & territories. The pharmacies are equipped to dispense medicines using electronic prescriptions. The prescription token will be directly sent to you via SMS or mobile which you can then use to get your medicines from anywhere in Australia

Telehealth  connects you with a healthcare provider remotely—usually through a video call or phone consultation. Instead of visiting a clinic, you can access telehealth from the comfort of your home using a smartphone, tablet, or computer. With telehealth consultation, you’ll speak with a qualified doctor who can assess your symptoms, provide medical advice, issue prescriptions, and even offer medical certificates when appropriate. 

Need care quickly? You can use telehealth now for fast, secure, and convenient medical support—anytime, anywhere. 

If you miss the call from the telehealth Doctor, the Doctor will call you again in 1hr. 

Telehealth in Australia for general consultation is not covered by Medicare. 

During a call with the doctor you will be advised of the outcome. After your telehealth appointment, you will receive medical advice tailored to your underlying medical condition. Our online doctors will prescribe medication if necessary or issue a medical certificate if appropriate. Depending on your condition, the consultation may also lead to a referral to a specialist or recommend pathology and radiology tests for further investigation.   

Once you receive your referral, visit any nearby pathology collection centre. Please bring your referral with you (either printed or digital).

Yes. We use secure, encrypted platforms and follow all Australian privacy laws (including the Privacy Act 1988) to keep your health information safe.

Absolutely. Our telehealth service is available nationwide, and referrals can be used at most major pathology labs across Australia.

A telehealth imaging request allows you to get a referral for medical imaging (like an X-rays or Ultrasound) without visiting a clinic. Our registered doctor assesses your symptoms online and issues a referral if medically appropriate.

Yes, your referral can be used at any accredited imaging centre across Australia. You’re free to choose the location most convenient for you.

Yes, the doctor will contact you and if deemed appropriate, you will receive a referral.

A referral from a GP is valid for 12 months from the date of referral. The referral will cover all visits made to the specialist during this period. The concerned specialist can extend the referral if required.

A referral can include your health history or current medical concern, the reason for referral and any relevant test results or notes.

No, you don’t need a medicare card to access our specialist referral service.

Yes, you will need a referral from a general practitioner to see a specialist. Also, a referral is necessary if you wish to receive a Medicare rebate for your visit.